Return & Refund Policy

Our 30-Day Free Return Policy 🌱

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We want you to be completely satisfied with your purchase. That’s why we offer a 30-day free return policy with no questions asked. Simply return your item within 30 days, and we’ll cover the shipping costs.

A Note on Sustainability 🌎

While we’re happy to offer this flexible return policy, we also want to be mindful of our environmental impact. Returns contribute to carbon emissions and resource use, which can affect our planet.

If you’re still considering a return, here are a few thoughtful alternatives:

  • Repurpose or Reuse: Could the item be used differently or given a new life?
  • Gift to Someone Else: Is there a friend or family member who might love this item?
  • Sell or Trade: Try reselling or trading the item on platforms like eBay or Facebook Marketplace.
  • Donate Locally: Many community centers or shelters would appreciate your donation.
  • Host a Swap Party: Exchange items with others at a local swap event.
  • Eco-Friendly Disposal: Consider recycling or proper disposal options if the item can't be reused.

Of course, if you still wish to return your item, we’re here to help. Just follow the easy steps in our return process below.

Thank you for helping us make a positive impact on the environment!

Start Your Return Process:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

Submit a return request:

  • Log in to your account:
  • In the "Email" field, enter your email address, and then click "Continue".
  • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • Go back to the online store, and then enter a six-digit verification code.
  • Click the order that you want to submit the return for.
  • If your order has more than one item, then select the items that you want to return.
  • Select a return reason and add a note for the store.
  • Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gloveslegend.com.